City of Tecumseh
Job Title: Utility Clerk
Department: City Hall
Reports To: City Clerk
FLSA Status: N
Prepared By: Human Resources
Prepared Date: 08-08-2014
Approved By: City Manager
Approved Date: 08-11-2014
SUMMARY Works with Utility and City Customers on a daily basis, providing customer service in various areas. Take utility payments, deposits, service orders and handling customer complaints by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned.
Receipts payments daily from utility customers in person, via mail and/or night drop services. Processes all revenues received into computerized cash collection system. Provides billing and balance data for customers on request.
Established new customer’s accounts, receipts deposits for said accounts, and creates computer work orders to establish new service and/or service changes including average monthly billing customers.
Handle AMP accounts, letters, late notices, bank drafts, returned checks, final delinquent notices, non-pays, bad debt.
Generates utility bills for said utility services utilizing computerized billing system including radio reads from tower system meter reading devices.
Manages all utility accounts, validates and meters new and/or changed data, including address, rate structures, drafts and/or electronic payments and other related billing information.
Examines meter reading entries for evidence of irregular conditions, such as defective meters or use of service without contract, and prepares and verifies work orders for corrective actions by others.
Validates and balances daily cash collections and prepares documentation for deposits.
Must have good communication and customer service skills and have the ability to work well with customers, employees and others to resolve billing questions, conflict and concerns.
Performs other clerical and office related duties as prescribed by supervisor.
Call Okie for line locates for all city digging.
Assist with court clerk and building dept. duties when needed.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Typing, computer skills and cash handling skills required. Must know Microsoft Office.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.